At Nico Pico Candy, all our treats are handcrafted with love and made fresh to order. Because of the nature of our products, we have a strict return and refund policy to ensure safety, freshness, and compliance with California law.

All Sales Are Final

Due to the perishable nature of our products, we do not accept returns or exchanges. Once your order has been processed and shipped, it cannot be canceled or refunded.

Defective or Damaged Items

We want you to enjoy every order! If your package arrives damaged or you believe a product is defective or spoiled, please contact us within 48 hours of delivery at shopnicopico@gmail.com with the following:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review your case and, if approved, issue a replacement or refund at our discretion.

Wrong or Missing Items

If you received the wrong item(s) or something is missing from your order, please contact us within 48 hours of delivery so we can make it right.

Shipping Delays

Nico Pico Candy is not responsible for shipping delays caused by the carrier, weather conditions, or incorrect/incomplete addresses. Please double-check your shipping details before completing your order.

Online Order Policy

By placing an order through our website, you agree to this return and refund policy.