Processing & Shipping Times

• All orders are processed within 1-3 business days (excluding weekends and holidays).

• Once your order is shipped, you will receive a confirmation email with tracking details.

• Delivery times vary based on your location and selected shipping method at checkout. Estimated transit times are:

       • Standard Shipping: 5-7 business days

       • Expedited Shipping: 2-4 business days

Shipping Rates & Carriers

• Shipping rates are calculated at checkout based on your location and order weight.

• We ship via USPS, UPS, or FedEx to ensure safe and timely delivery.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• Please allow up to 48 hours for tracking updates to reflect.

Shipping Restrictions

• We currently ship within the U.S. only (International shipping coming soon!).

• We do not ship to PO Boxes, APO/FPO addresses, or certain restricted locations.

Damaged, Lost, or Stolen Packages

• Nico Pico Candy is not responsible for lost or stolen packages. If your tracking shows “Delivered” but you haven’t received it, please check with neighbors or your local carrier.

• If your package arrives damaged, contact us at shopnicopico@gmail.com within 48 hours with photos, and we’ll assist with a replacement or claim.

Incorrect Addresses

• Ensure your shipping address is correct before placing an order.

• If an incorrect address is provided, Nico Pico Candy is not responsible for undelivered packages.

Refunds & Returns for Shipping Issues

• Shipping fees are non-refundable once an order has been processed.

• We do not accept returns due to the perishable nature of our products. If there is an issue with your order, please contact us within 48 hours of delivery for assistance.

Contact Us

For any shipping-related questions, please email us at shopnicopico@gmail.com.